At Guruji Ki Rasoi, we take great care in preparing and delivering your food with love and hygiene. As food is a perishable item and made to order, we follow a strict No Return & No Refund Policy.
1. No Returns
Once an order is confirmed and prepared, it cannot be returned under any circumstances. We encourage you to carefully check your order details before confirming the purchase.
2. No Refunds
We do not offer refunds once an order is placed and confirmed. This includes cases such as:
- Change of mind after placing the order
- Incorrect delivery address provided by the user
- Delays due to traffic, weather, or external factors
- Taste preferences or portion expectations
- Unavailability of the user at the delivery location
3. Exceptions (Only in Rare Cases)
Refunds or compensations may be considered only under the following conditions:
- You received the wrong item(s)
- Your order was not delivered at all
- There was a serious quality issue (e.g., spoiled food or contamination)
In such cases, please report the issue within 1 hour of delivery with supporting photos and order details. We will investigate and take appropriate action at our sole discretion.
4. How to Report an Issue
To report an issue, please contact us at:
📧 Email: admin@gurujikirasoi.com
📞 Phone: +917499678878
Please include your Order ID, description of the issue, and photos (if applicable).
5. Final Decision
All refund or replacement requests will be reviewed by our support team. Guruji Ki Rasoi reserves the right to deny any request that we find invalid, incomplete, or abusive.
Thank you for understanding and supporting us. We are committed to serving you with quality and care.